Ordering Information

Via the Web Site Shopping Cart - Many of our items are available for ordering via our Shopping Cart. You will see these items listed with a button labeled "Add to Cart." Just click on the button to add that item to your "Shopping Cart." The Shopping Cart keeps track of your order while you're visiting our site. You can follow the easy instructions to complete your order. If you also want to order items that are not available via the Shopping Cart, just enter them in the comments box on the Checkout Page. When you're ready "check out," or if want to review the contents of your Shopping Cart, just click on the Shopping Cart button at the top of the page. You can choose to be billed for your order or pay online with a credit card.

Via the Telephone - You can place your order by telephone, by calling (800) 442-1358 or (708) 496-3800 during regular business hours (8:30 am - 5:00 pm CST, M-F).

Return Policy

At GIA satisfaction is our guarantee. To replace defective items or items shipped to you in error please contact customer service at custserv@giamusic.com.

GIA Publications, Inc. accepts returns under the following conditions.

WHAT can be returned?

All products are returnable IF the product is received in the same condition as they were originally sent. A copy of the invoice must accompany all returns. There will be a 20% restocking fee for items returned that are not accompanied by a corresponding invoice.

WHEN do items need to be returned by?

All merchandise purchased within six months may be returned. Items purchased more than six months prior will be charged a 20% restocking fee. GIA will not accept any returns on invoices dated beyond one year.

WHERE do items need to be returned?

Merchandise can be returned to: GIA Publications, Inc., 7404 S. Mason Ave., Chicago, IL 60638, Attention: Returns

HOW do customers return items?

You may choose your means of returning your merchandise, however, please retain your receipt for verification purposes. GIA is not responsible for any lost return shipments.

Product Packing Materials

It is your responsibility to package the materials well so they will not be damaged in shipping.

SHIPPING for returns

Customer is responsible for all shipping charges.

Refunds

If you have not paid your invoice the charges will be reversed. If you paid by credit card your card will be credited. For credit card purchases older than two months a credit to your account will be issued for use against future purchases. If paid by check your account will be issued a credit for the purchase price for use against future purchases. Credits will be given for merchandise only. You are responsible for all shipping charges.

Additional Information

For items returned to us in non-saleable condition, we reserve the right to return those items to you at your expense. This policy also applies to items sent on approval.

GIA is not responsible for merchandise damaged in transit. Do not open your package and immediately contact the carrier.

If you have any questions, feel free to contact our Customer Service Manager, Maria Peccia at custserv@giamusic.com

Please note: All prices subject to change without notice.


Shipping Options

Within U.S.:

Please be sure to indicate your desired shipping method if other than UPS Ground. You will be billed for all shipping charges. Please select whether or not you would like a catalog sent to you. They may add up to two (2) pounds to your shipment and cause your shipping charges to be increased dramatically.

NOTE: Saturday is not a regular delivery date. If you need an order delivered on a Saturday, it must be a Next Day Air shipment with Saturday delivery which is an additional $10.00 charge (over and above the Next Day Air charges). Please indicate you want to have Saturday delivery in the message part of your order.

 

International Customers:

 

If you are ordering from outside of the United States, please choose between the following methods.

Shipping to other countries varies widely in cost. Please be sure to indicate your desired shipping method. The cheaper of methods between the UPS choices will be the default if nothing is selected. You will be billed for all shipping charges. Pricing can range widely depending on where in the world the shipment will be ending up. Zones within Canada can cause UPS rates to be much higher or much lower than those quoted above.

Please select whether or not you would like a catalog sent to you. They may add up to two (2) pounds to your shipment and cause your shipping charges to be increased dramatically.